If you have a Premium Marketing plan, you’ll also see the Schedule a call button when the service is available. In the Help & Support menu, you can choose Mailchimp Assistant, Email us to send an email, or Chat With Us to open a live chat. Click Mailchimp Assistant for self-paced guidance in a chat format, or Help & Support for more options.After you've logged in, click the Help icon.To contact our Support team from your account, follow these steps. When you log in, we’re able to personalize your support experience. To get help, log in to your account to chat with us, send us an email, set up a phone call, or receive self-paced guidance. In the search bar, type in keywords to search for related articles, then click the Search icon or press enter to see the results.To access the guides and tutorials from your account, follow these steps. Use our comprehensive guides and tutorials to self-guide through features and keep moving forward without any wait. After that, you'll continue to have access to Mailchimp Assistant, our AI-powered chatbot. * To help you get started, we provide 30 days of email support to new Free accounts. Some teams, such as Billing and Compliance, are available through email only. To learn more about the onboarding service included with your pricing plan, check out About Assisted and Dedicated Onboarding with Mailchimp. Dedicated Onboarding includes 4 experiences over 4 weeks to dive deep into your Mailchimp questions and goals with an onboarding specialist. Assisted Onboarding includes a one-time phone call and screen share consultation with an onboarding specialist to jumpstart your Mailchimp journey. New users with a paid Marketing plan are also eligible for Mailchimp’s onboarding services. The cobrowse support link is in your account menu.
You can also screen share with a Premium support agent using the Glance app. If you have a Premium plan, you have ongoing access to chat, email, and phone support. If you have a paid plan, you can contact Technical Support via chat or email. Users on the Free plan have access to Mailchimp Assistant chatbot. Mailchimp’s support options vary depending on which type of payment plan you have. In this article, you'll learn how to contact our support teams and find resources to help you with your Mailchimp account. If you’re a new user with a paid Marketing plan, and you prefer specialized help, our onboarding services may be a good fit for you. We provide additional support via email, chat, or phone depending on your payment plan. If you have questions or run into technical issues while using Mailchimp, you can access our guides and tutorials for self-guided instructions and troubleshooting tips.
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